iOPEX technologies

Imagine a doctor you visit when you are sick. The doctor not only prescribes the right medicine, but ensures that you take it when you get home, and after you get better checks you everyday to make sure you stay better. That is what we do for our customers.

iOPEX integrates 3 elements of delivery to achieve excellent results in cost reduction, wherever possible.
	CONSULT Strategic consulting to arrive at optimum delivery model	IMPLEMENT Implementation of recommended delivery model & related automation	OPERATE Sustained delivery operations
This CIO model is at the core of what we do, and forms the bedrock of our product and service portfolio.

Integrated Technical Support

Support management in technology companies continue to be challenged by the need to provide superior Customer Experience at significantly reduced cost. iOPEX delivers optimized Technical Support services to enterprises ensuring highest possible customer experience at lowest possible cost. Through the CIO model, iOPEX can help design, build, and manage your support operations.
iOPEX delivers 24x7, multi-channel, multi-language Technical Support Services globally, enabled by 24x7 client specific delivery centers and highly skilled technical staff.

Remote Infrastructure Management

iOPEX delivers optimized infrastructure management services to enterprises ensuring required uptime at lowest possible cost. Whatever your IT infrastructure requirements are, iOPEX's Infrastructure Management Services helps keep your infrastructure up and running. iOPEX delivers these services globally, enabled by 24x7 Network Operations Centers and Security Operations Centers. We design the services specific to each client across various geographies and time-zones, with Best Shore Hybrid Models, Co-located Services, Shared Services or Client Dedicated Centers.

Emerging Market Solutions

Several start-up technology companies compete with established players and need to create better-than-market-standard tech support delivery models, without spending too much capital. iOPEX has developed Emerging Market solutions that are easy to deploy and cost effective. If you are an early stage technology company needing technical support or an established technology company with small technical support operations, iOPEX could be a valuable partner for you. Our CIO delivery model relieves most of your pain points as we bring in domain specific best practices to your Support operations. With iOPEX, you will be on par with or better than the big boys.